Top notch support
should always come as standard without asking
I am a firm believer in great support and communication to further improve my working relationship with clients, over the years I have built a reputation for providing just that.
We have so many great ways to communicate now with telephone, email, Skype, Slack and ticket systems such as FreshDesk. There is absolutely no excuse for poor communication when working freelance/remotely as I do full-time.
I am a very upfront and honest person generally, so I will never sugar coat things if there is an issue that needs resolving. Whether it's something that I am responsible for or a budget problem where the brief has shifted course (which happens on accasion).